Powered Storage hero, 2880×1620
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Give tenants the same visibility staff have, and design the whole customer relationship as one continuous journey.
Client
Powered Storage
Sector
Storage and IoT
Relationship
2018 to present
Role
Strategy and creative direction
Overview
Customer experience, brand, and product design, start to finish. One continuous relationship with Maat Holdings and Powered Storage & Parking since 2018.
facility and power pedestal context, 1800×1200
01
Tech-enabled self-service storage didn't exist in the market yet.
Power pedestals with remote monitoring. Nobody had solved it, and security was the open question nobody had answered convincingly.
02
Give customers the same visibility staff have.
Real-time monitoring of the whole facility, power usage, water usage, and security, available to tenants themselves through their own accounts, not locked behind a facility manager’s desk.
Design the entire customer relationship as one continuous journey, not a series of disconnected steps. Sign-up, move-in, everyday app use, support, finding what you need without friction, move-out, contract termination.
tenant monitoring view, app and portal, 1800×1200
brand and app deliverables overview, 1800×1200
03
One person responsible for the whole relationship a customer has with the business.
The full customer experience, end to end, plus the brand, the app design, the website, ad material, and management of all marketing and branding.
Not just the parts that usually show up in a portfolio.
One continuous journey
Designed as one relationship, not a series of disconnected steps.
01
Sign-up
02
Move-in
03
Everyday app use
04
Support
05
Move-out
06
Contract termination
app: facility monitoring, 1200×1500
brand identity applications, 1200×1500
tenant portal, account view, 1200×1500
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See the rest of the work
Clarity precedes success.
If your brand, website, or message hasn’t caught up to what your company actually does, let’s talk.